Booking Terms

1: General Information

These terms apply to all taxi and private hire bookings made with Xclusive Cabs Yeovil.
By confirming a booking, you accept these terms in full.
We reserve the right to update or amend these terms at any time

2: Bookings

Bookings can be made by phone, WhatsApp, or through our website or social media pages.
Please ensure all booking details (pickup time, date, address, and destination) are accurate.
All bookings are subject to vehicle and driver availability.
A confirmation message or call will be sent once your booking is accepted.

3: Fares and Payments

Fares are agreed at the time of booking or based on the taxi meter rate.
Additional charges may apply for waiting time, parking fees, or extra stops.
Payment can be made by cash, card, or bank transfer, unless otherwise agreed.
For airport transfers or long-distance trips, a deposit or prepayment may be required.

4: Cancellations and No Shows

Please notify us as early as possible if you wish to cancel your booking.
Cancellations made less than 1 hour before the pickup time may be charged in full.
If the driver arrives at the pickup point and the passenger does not show within 10 minutes, it will be marked as a no-show and may incur a charge.

5: Delays and Liability

We aim to arrive promptly for every booking, but delays may occur due to traffic, weather, or unforeseen circumstances.
Xclusive Cabs Yeovil will not be liable for any missed flights, trains, or appointments caused by factors beyond our control.
Please allow sufficient travel time when planning your journey.

We are here to help 24/7

6: Passenger Conduct

We reserve the right to refuse service to any person who is abusive, intoxicated, or poses a risk to the driver or vehicle.
Passengers must wear seatbelts at all times.
Any damage to the vehicle caused by a passenger will be charged to the person responsible.

7: Luggage and Personal Belongings

Passengers are responsible for their own luggage and belongings.
Xclusive Cabs Yeovil cannot accept liability for loss or damage to personal items left in the vehicle.
Please check your belongings before leaving the taxi.

8: Child Seats and Accessibility

Please request child seats in advance. We can provide them subject to availability, or you may use your own.
Wheelchair-accessible vehicles are available on request. Please mention this requirement when booking.

9: Complaints and Feedback

We strive to offer excellent service every time.
If you have any concerns or feedback, please contact us directly at xclusivecabsyeovil@gmail.com
07778 242435

We will do our best to resolve any issues quickly and fairly.

10: Privacy

All customer information provided to Xclusive Cabs Yeovil is kept strictly confidential and used only for booking and service purposes.
We do not share your personal data with third parties without your consent.